KEYNOTE SPEAKER

Pic Picot - Owner and Founder of Pic's Peanut Butter 

In 2014, Bruce "Pic" Picot sold his millionth jar of peanut butter.

It started with him finding all peanut butters in his supermarket too sweet and laden with sugar.  So, he dug out an old family recipe and started making his own - firstly just selling it to friends and family and at the local markets.

As demand grew, he bought an old concrete mixer and merged that to speed up production.  Now through word of mouth, savvy marketing and a focus on taste and quality, Pic's sells millions of jars of peanut butter in NZ, Australia and throughout the world.

 

Complaint Resolution: Effective Communication and Response Strategies

SPEAKER:  Financial Services Complaints Ltd (FSCL) 

 

The Financial Services Complaints Ltd are an independent not-for-profit Ombudsman Dispute Resolution Service. They resolve complaints about financial service providers. They are free for consumers. They resolve complaints fairly and share lessons learnt.

ABSTRACT:
Managing complaints with compassion and professionalism is crucial for maintaining a funeral home's reputation and trustworthiness. This session will equip you with the skills to handle complaints empathetically and uphold service excellence.

Key topics include:

  • Understanding complaints: Recognize why people complain and how to identify a complaint.
  • Risks of ignoring complaints: Understand the dangers to your business of not addressing complaints.
  • Effective response strategies: Best practices for taking ownership and resolving complaints swiftly and empathetically.
  • Crafting thoughtful responses: Techniques for effective verbal and written communication, avoiding defensiveness.
  • Dealing with challenging behaviour: Managing difficult individuals professionally and empathetically.
  • Case studies: Real-life examples of successful complaint resolution and lessons learned.

 

Personal Style Workshop:  Tips, tricks and rules for being suitably styled

SPEAKER:  Christine Hobby, Style Coach, Style and Shine Ltd

A passionate Cantabrian at heart Christine has always had a flair and love for style and creativity. Based in Nelson/Richmond Christine runs her business Style and Shine Ltd loves helping people and showing them how to emphasize their own unique attributes and de-emphasizing others. Whilst letting your personality shine through.  

Having spent a career working in the corporate space she is always interested how people perceive and present ourselves, conscious and subconscious.  Sometimes small changes can make a world of difference to how you look and most importantly feel in how you present yourself.

Christine is an accredited Style Coach and is a member of the International Association of Style Coaches.  

ABSTRACT:
A fun, informative and interactive Personal Style Workshop designed to help you enhance your professional and personal image. This workshop covers a wide range of topics to ensure you present yourself confidently and suitably in any situation. Discover what your clothes say about you from a perception perspective and learn the essentials of professionalism, including posture, confidence, eye contact, and personal grooming. Dive into the specifics of dressing for different body shapes, with tailored advice for both men and women. Explore the nuances of office attire, client visits, and service attire, with style ideas to help you make the best impression. Learn how to express your individuality within uniform guidelines, making it easier for others to relate to you.