Programme

	MONDAY 26 FEBRUARY 2024
2.00pm - 5:00pm	REGISTRATION DESK OPEN Delegate bags sponsored by Western Caskets *Lanyards sponsored by Funeral Stream* Register and pick up delegate bags
5:30pm - 9:30pm	OPENING FUNCTION @ HIDDEN FOREST, SKYLINE Sponsored by The Funeral Trust
	TUESDAY 27 FEBRUARY 2024
8:00am	Registration desk open
8:30am	Housekeeping
8:35am	Powhiri / National Anthem
8:45am	President welcome
8.50am	Memorial Service
9:00am	KEYNOTE SPEAKER: Ancient Wisdom Modern Solutions Speaker: Ngahihi o te ra Bidois *Sponsored by Mortech Industries* Celebrating culture aspects of serving people through your organisation from a Maori cultural worldview. Ngahihi o te ra Bidois knows that leadership requires influence and influence requires focus and connecting to be successful in your personal and professional leadership. He will speak from his changing professional leadership experiences as a manager in a multinational corporate, a Secondary School Head of Department, a Teachers College lecturer, a Kura Kaupapa Maori teacher, an Academic Adviser, a senior manager in the tertiary Education sector and a Company Director before starting his own businesses. Ngahihi will outline keys to help the most important person you will ever lead – yourself! Ngahihi believes that leadership starts with the person in the mirror and refers to ancient wisdom from his Maori culture and others as Modern Solutions for you. You will be challenged by his leadership principles and inspired by his leadership journey. Ancient Wisdom Modern Solutions for leaders such as you.
10:00am	MORNING TEA Sponsored by Windsor Industries
10:30am	WORKSHOP: Leading toward more humanised workplaces Presenter: Leanne Holdsworth *Sponsored by Return to Sender* The funeral home is a unique workplace, with challenges unlike any other industry. Creating humanised work environments for your people is fundamental to serving families the best way they can. This workshop explores how we are wired as humans and how this gets in the way of leading in ways that serve a healthy culture in this industry. It then looks to ways we can be intentional about the mindsets we bring and what we can actually do to make our funeral home cultures hum. It will be an experiential, practical workshop where you will leave ready to try some new things as you nudge your cultures toward becoming more human.
12:30pm	LUNCH Sponsored by Windsor Industries
1:45pm	Delegates to meet in foyer of Novotel
2:00PM - 9:00PM	OFF ROAD NZ EXPERIENCE & AMERICAN STYLE BBQ Activities sponsored by Taylormade Caskets Drinks sponsored by Reterniti
	WEDNESDAY 28 FEBRUARY 2024
8:30am	Notices
8:35am	ASSOCIATION NEWS - Australian Funeral Directors Association & Funeral Directors Association NZ
9:05am	KEY COMMERCIAL PARTNER UPDATE - Lucentt Presenter: Mark Chaafe
9:20am	SOCIETY SNAPSHOT 1: Māori Funerals - Tangihanga Presenter: TBC Cultural diversity in funerals - the what, how & WHY?
9:40am	SOCIETY SNAPSHOT 2: Jewish Funerals - Levaya Presenter: Kaye Shannon (Sibuns Funeral Directors, Auckland) Sponsored by Euulo Cultural diversity in funerals - the what, how & WHY for Jewish funerals?
10:00am	SOCIETY SNAPSHOT 3: Indian Funerals - Antyesti Presenter: Rav Biswas (Fountains Funeral Home, Auckland) Cultural diversity in funerals - the what, how & WHY for Indian funerals?
10:20am	MORNING TEA Sponsored by Windsor Industries
10:50am	EDUCATION SESSION: Police engagement with different cultures in mass fatalities Presenter: TBC - NZ Police *Sponsored by Bronze Plaques*
11:50am	SOCIETY SNAPSHOT 4: Chinese Funerals - Dà liàn Presenter: Carina Zhong (Auckland Funerals & Memorials) *Sponsored by Euulo* Cultural diversity in funerals - the what, how & WHY?
12:10pm	SOCIETY SNAPSHOT 5: Muslim Funerals - Janazah Presenters: Ismail Waja & Mazin Al-Salim, Working Together Group, Muslim Funeral Services Cultural diversity in funerals - the what, how & WHY?
12:30pm	LUNCH Sponsored by Windsor Industries
1:30pm	WORKSHOP: Increasing Connection through Effective Communication - DISC profiles Presenter: Megan Dawson *Sponsored by OneRoom* Research has determined that 93% of (in)effective communication is due to behaviour. This means behavioural style, rather than message content, can create highly effective communications and conversely nearly all misunderstandings. This is where the DISC comes in. DISC is now the world’s most widely used tool for understanding behavioural preferences and using it enables any person to increase their communication effectiveness, staff engagement, and sales. This interactive DISC workshop will: • Teach you the DISC model of behaviour including each styles natural strengths, challenges, motivators and stressors • Help you determine your own DISC style and what your natural behavioural preferences are • People reading – a tool to help you quickly determine another’s style and how you can adapt to communicate better with them • Understanding how the different styles react under pressure, needs are not being met or there is a ‘fear’ response
3:00pm	SOCIETY SNAPSHOT 6: Pacific Peoples Funerals Presenter: Ese Tatupu (Ese Tatupu Funeral Directors, Manukau, Auckland) Cultural diversity in funerals - the what, how & WHY for Pacifica funerals?
3:20pm	End - Notices
3:30pm	FREE TIME
6:00pm	OFFICIAL CONFERENCE PHOTO
6:30pm	KIWIANA GALA DINNER Sponsored by Lucentt